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  • Profile Image

    Error when clicking Submit, bug4j.ru refused to connect.

    Asked by maground on October 11, 2016 at 04:41 PM

    Hi

     

    I get an error message when clicking Submit on my form and it does: On Safari load a error page "Safari Can Not Open This Webpage" and in Chrome it does not load the PDF, instead I read:

    This site can’t be reached

    bug4j.ru refused to connect.

     
    Search Google for bug4j 8096 hook
    ERR_CONNECTION_REFUSED
     
    anyone have an idea what to do?
    Page URL:
    https://form.jotform.com/62838328843163

    Screenshot
    redirect url submit url
  • Profile Image
    JotForm Support

    Answered by jonathan on October 11, 2016 at 08:21 PM

    The issue was not on the form https://form.jotform.com/62838328843163 . It was rather on the website which you were redirecting after the form submission.

     

    As seen on your screenshot of the error, this website http://bug4j.ru:8096/hook does not exist.

     

     You can fix this by correcting the redirection URL (make sure the URL is valid/exist). Or if redirection is not needed, you can just set JotForm as the default Thank you page.

    Let us know if still not able to resolve.

    Thank you.

  • Profile Image

    Answered by maground on October 11, 2016 at 09:25 PM

    Hi

    ok, got it.

    What do I do to not redirect, just show the submitted form as PDF?
  • Profile Image
    JotForm Support

    Answered by jonathan on October 11, 2016 at 11:14 PM

    We will resolve your next question on a separate thread here https://www.jotform.com/answers/957840

    Thanks.

  • Profile Image

    Answered by maground on October 12, 2016 at 12:44 AM

    thank You... before I always had a PDF shown after clicking submit. This one is not formatted the other one was blank white with only the answers.

    In addition to that, when I now click back on the browser, in the bottom where my "Submit" button is, it now says "Please Wait".. and I can not resend a Form.

    Reason: Someone ads info, submits the form and DL the PDF. Clicks Back, edits one part and resubmits. Worked before.. not anymore :-/

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 12, 2016 at 03:40 AM

    Your latest response is related to different features. With regards to your question about PDF, please follow this link to view my colleague's response: https://www.jotform.com/answers/957840.

    To avoid any confusion, I have also moved your other question about clicking the back button into a new thread. Please follow this link to view that thread: https://www.jotform.com/answers/957957.
    Thank you.