- magroundAsked on October 11, 2016 at 04:41 PM
I get an error message when clicking Submit on my form and it does: On Safari load a error page "Safari Can Not Open This Webpage" and in Chrome it does not load the PDF, instead I read:This site can’t be reached
bug4j.ru refused to connect.ERR_CONNECTION_REFUSEDanyone have an idea what to do?Page URL:
- JotForm SupportjonathanAnswered on October 11, 2016 at 08:21 PM
The issue was not on the form https://form.jotform.com/62838328843163 . It was rather on the website which you were redirecting after the form submission.
As seen on your screenshot of the error, this website http://bug4j.ru:8096/hook does not exist.
You can fix this by correcting the redirection URL (make sure the URL is valid/exist). Or if redirection is not needed, you can just set JotForm as the default Thank you page.
Let us know if still not able to resolve.
- JotForm SupportjonathanAnswered on October 11, 2016 at 11:14 PM
We will resolve your next question on a separate thread here https://www.jotform.com/answers/957840
- magroundAnswered on October 12, 2016 at 12:44 AM
thank You... before I always had a PDF shown after clicking submit. This one is not formatted the other one was blank white with only the answers.
In addition to that, when I now click back on the browser, in the bottom where my "Submit" button is, it now says "Please Wait".. and I can not resend a Form.
Reason: Someone ads info, submits the form and DL the PDF. Clicks Back, edits one part and resubmits. Worked before.. not anymore :-/
- JotForm SupportChriistianAnswered on October 12, 2016 at 03:40 AM
Your latest response is related to different features. With regards to your question about PDF, please follow this link to view my colleague's response: https://www.jotform.com/answers/957840.
To avoid any confusion, I have also moved your other question about clicking the back button into a new thread. Please follow this link to view that thread: https://www.jotform.com/answers/957957.