What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there was a way to create a text field or and information capture field on payment form

    Asked by goldencarrot on October 11, 2016 at 05:00 PM

    Hi, I wanted to know if there was a way to create a text field or and information capture field at the checkout page. The purpose of that field would be to allow the customer to enter a code that would be attached to that transaction so that the code could be searched later from an Excel or QuickBooks platform.

    check out custom field
  • Profile Image
    JotForm Support

    Answered by jonathan on October 11, 2016 at 08:38 PM

    Yes this possible using our Payment forms. You can review the discussion thread below about the feature.

    https://www.jotform.com/answers/944454-PayPal-How-do-I-set-a-custom-field-in-the-new-payment-wizard

    Hope this help. Let us know if you need more assistance.

    Regards

  • Profile Image

    Answered by goldencarrot on October 12, 2016 at 06:44 AM
    Thank you! My last question. Is there a way to import a submission or add a submission manually? For example if i already had 4 subscribers before i started using the jot payment form but i want all submissions in my jot reports?
    "Creating Opportunity Everywhere"              -The Golden Carrots Team
    ...
  • Profile Image

    Answered by Irshad on October 12, 2016 at 08:28 AM

    The data can be imported into form Submissions from Excel or CSV file. However, the Excel/CSV file should have special format depending on your form fields. Please take a look at the Import Data to find out more information on it.

    You can also check the below guide, which explains in more detail how to import your Excel or CSV data into JotForm:

    https://www.jotform.com/help/308-Import-App-Easily-import-your-Excel-or-CSV-data-into-JotForm

    If you have any query, or need further assistance, feel free to revert back.

    Thank you!

     

     

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    Answered by goldencarrot on October 12, 2016 at 03:44 PM
    Thanx for your response. Initially i was extremely excited to see that i could integrate paypal into a payment jot form. But in less than 12 hours i experience a lot of glitches that can prove to be costly later. I'm really hoping there's something wrong on my end. 
    The jot Form in question is implemented on goldencarrots.com/sign-up
    Or https://www.jotform.us/form/62850725878166?preview=true
    The glitches I've experienced so far are
    1) The submit button sometimes takes me to paypal and sometimes just says thank you for your submission without routing me to paypal 😕
    2)
    The button image was there when i went to sleep. When i woke up it was gone and just said submit.

    3) The recurring subscription amount on the Bronze Package said 0. But the setup fee was still there. After clicking Submit it didn't route me to paypal. Just said thanks for submission. I clicked back on the page and the subscription amount was back and when i selected a package it took me to paypal. I hadn't made ANY changes 😕
    Please helpMy username is goldencarrot in case you need it
    "Creating Opportunity Everywhere"              -The Golden Carrots Team
    ...
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    JotForm Support

    Answered by jonathan on October 12, 2016 at 09:53 PM

    1) The submit button sometimes takes me to paypal and sometimes just says thank you for your submission without routing me to paypal

    The payment option on your form https://www.jotform.us/form/62850725878166 is not required or mandatory. This means that the form can be submitted with or without any payment transaction applied.

     

    For #3

    I suggest you review more the user guide on How-to-setup-a-recurring-payment-option .

    This should help you understand better how to setup the payment form.

    For #2

    We will resolve it separately here https://www.jotform.com/answers/959109

    Thanks.