How do i downgrade our membership back to the basic plan?

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    Jane White
    Asked on April 30, 2012 at 03:59 AM
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    Answered on April 30, 2012 at 06:03 AM

    Hi Jane,

    Since you were paying using Paypal, here is a guide on how to cancel your subscription.

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit  this page for a more detailed guide on how to cancel a Paypal subscription.

    Hope this helps. Thanks for considering JotForm. Have a great day!