What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot change account email address

    Asked by midsummersolstice on October 11, 2016 at 06:13 PM

    The program will not let me change the email address to our new email. Says there's an error. Help!

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    JotForm Support

    Answered by Mike on October 11, 2016 at 09:24 PM

    We were able to reproduce the issue. A bug report ticket has been escalated to our Development Team.

    We will get back to you as soon as the issue is fixed.

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    JotForm Support

    Answered by paulsimpson on October 14, 2016 at 10:17 AM


    This problem has now been fixed and you will be able to change your account email address successfully. Apologies for the inconvenience.