What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Error when clicking Submit, bug4j.ru refused to connect.

    Asked by maground on October 11, 2016 at 07:29 PM


    I can not submit a form. When I do, the following happens:

    1. Safari: "This page can not be loaded"

    2. Chrome:

    This site can’t be reached

    bug4j.ru refused to connect.

    Search Google for bug4j 8096 hook




    Does anyone have an idea what is not working here?


    Thank You,


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 11, 2016 at 10:03 PM

    I have submitted your form and I can see what you're referring to; however, I can see there is a custom link in your Thank You page: 

    Not sure if you have set up a custom link as thank you page or if you had the default thank you message, could you please let us know this? 

    Also, please open the thank you wizard and select the option "Show a Thank You page" this way you will set the default thank you page after submitting the form. 

    If the issue still happens, please let us know.