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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is it so difficult to remove the total space used?

    Asked by musickson on October 11, 2016 at 09:49 PM

    I have searched and see no easy way to reset the amount of space used to 0 megs.

    used total space and amount
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    JotForm Support

    Answered by Mike_G on October 12, 2016 at 02:47 AM

    We would like to apologize, however, the only way you can reset your upload space limit to 0, is by deleting all your submissions that have uploaded files in it.

    I see that your form, http://www.jotform.us/form/62573902625155, still has submissions with uploaded files.

    Below are the submission Ids of those submissions that still has uploaded files.

    350211853363766626

    350899300812573213

    352018464896725326

    I suggest you download all the uploaded files and submission before you delete it.

    https://www.jotform.com/help/356-How-to-Download-the-Submission-Files

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF