What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    status of upgrade

    Asked by pnaaf on October 12, 2016 at 12:24 AM
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    JotForm Support

    Answered by seth on October 12, 2016 at 03:32 AM


    I check your status. You are still free user. The reason behind this that your payment transaction is not completed. Please try again with the same method. Changing payment method is a better way if you have other options.

    Thank you.