What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I make my disabled form enabled?

    Asked by thrivevirtualassistance on October 12, 2016 at 12:24 AM

    I just created a new form and when I go to the link it says what it below, but when I check the status on the back end of the page it says the form is enabled.  

    Form not found
    This form is disabled.
    -How do I fix this?
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Scott on October 12, 2016 at 03:39 AM

    Hi there,

    I  have checked your form and found out that you added lines that collects social media account login credentials. Here are the problematic lines:

    This is a violation of our terms of use as stated under the Phishing article.

    I've deleted the above mentioned lines from your form and re-activated your account. Please be more careful about our terms of use in the future for avoiding similar issues.