What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I want to hide the section that dont get field in by my customer

    Asked by 417realtors on April 30, 2012 at 10:56 AM

    I had got a message back the other day from Jeanette. But what she told me to do did not work

    PLease help Below is a part of my jot form that if it is not filled out I dont want it to print. I would like for it to be hidden

    2

    Name: (First, M.I, and Last)
    DOB:
    Month Day Year
    Employment:
    Length of employment:
    Income:
    What do you do?
    Click to edit this text...
    Total Monthly Financial Obligations:
    Credit Card(s): $
    Payday Loans: $
    Phones: $
    Auto Loans: $
    Insurance: $
    Child Support: $
    Miscellaneous: $

    Person 3

    Name: (First, M.I, and Last)
    DOB:
    Month Day Year
    Employment:
    Time on job:
    Income:
    What do you do?
    Click to edit this text...
    Total Monthly Financial Obligations:
    Credit Card(s): $
    Payday Loans: $
    Phones: $
    Auto Loans: $
    Insurance: $
    Child Support: $
    Miscellaneous: $
  • Profile Image

    Answered by jeanettebmz on April 30, 2012 at 04:41 PM

    Ok, based on what you have stated, what you want is to change the template on the go, but let me tell you this is not possible .

    An email template will still show fields including those that are hidden (due to conditions) because the email template is static and cannot change dynamically.

    One alternative that I can suggest you, is to create several email notifications, with different email templates, based on conditions.

    For example:

    You could setup 3 different notifications (with same email address if you will) that would contain, only the needed fields, in the example below, each email notifications will belong to an email template. The 3 templates I have created are : A Suggestion Notification, A problem notification, a Praise notification

    See this guide first, to see more details about how to customize an email template according to your requirements.

    Below you have the screen for the "A suggestion notification" , see it will include only what I want to have displayed

     

    Below , you see I  have the 3 email notifications already created.

     

     

    Then, lets go and create the conditions. See this basic guide.

     

    Choose the option Send an e-mail  after submission (can be the same for all) , in order to stablish a conditional :

     

    The screen below means : If question is  filled , then Send the "A problem notification Template to {e-mail address}.

     

    Keep creating as many as you need, in this example we have the 3 notifications set up for 3 conditionals logic


     

     

    Hope you sort out your needs with these suggestions

    Jeanette

  • Profile Image

    Answered by jeanettebmz on April 30, 2012 at 04:45 PM

    Something else, if this is the form where you want to accomplish the request, let me think of a possible workaround and will come back to you later

    Jeanette