Data lost

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    cimble
    Asked on October 12, 2016 at 04:42 AM

    Hello
    Our contact data history is lost since submission date 2016-01-25. It has not been archived in Jotform history. Why has this happened?

  • Profile Image
    owen
    Answered on October 12, 2016 at 05:03 AM

    Hi,

    I can see the blank submissions as well. This may be because your data is not only stored in Europe. If you enable this issue your issue should be resolved. Here is how to do it:

    1. Go to your account page: https://support.jotform.com/myaccount/

    2. Click "Data" and tick the Europe Datacenter box as shown in the screenshot below:

     

    Please check this and see if resolves the issue. Do contact us again if the issue still persists.