What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do i cancel monthly subscription

    Asked by tsdukes on April 30, 2012 at 11:46 AM
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    JotForm Support

    Answered by Goldo on April 30, 2012 at 12:13 PM

    You subscribed using paypal.

    To cancel your subscription, please do the following steps:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

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    Answered by pinoytech on April 30, 2012 at 12:15 PM


    If you're using Plimus for paying subscription, please follow this simple steps:

    1. Find your Plimus username in the email that was sent to you when you first paid for your subscription.

    2. Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    3. Login to Plimus to cancel your subscription

    If you can't manage to do it your self, we can assist you for your convenience.

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    Answered by ranaduymus on June 08, 2012 at 05:18 PM


    Dear sir I want to cancel montly subcription ,but I can't login ,

    plimus  system can't accept my my password my email and I use password from my emails that you send  bu ıt can't work . I tried several times 

    And then I found a page   


    about unscription  page I did ever thing but ıcan't cancel my subscription . 
     It didnot work again.

    If anyone can help me out with this I would really appreciate it.



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    Answered by jeanettebmz on June 08, 2012 at 05:26 PM


     I have posted yours on this new one ,  we  always ask customer to open an new thread (click on Ask a question)

    Best regards


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    Answered by jeanettebmz on June 08, 2012 at 05:30 PM


    oK, the subscription has been cancelled

    It will remain Premium to the date of next pay cycle

    Best regards