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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission data is not being displayed.

    Asked by cimble on October 12, 2016 at 06:55 AM

    Hi Owen

    I ticked the Europe Datacenter and started download but nothing appeared?


    Answered by owen


    I can see the blank submissions as well. This may be because your data is not only stored in Europe. If you enable this issue your issue should be resolved. Here is how to do it:

    1. Go to your account page: https://support.jotform.com/myaccount/

    2. Click "Data" and tick the Europe Datacenter box as shown in the screenshot below:

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    JotForm Support

    Answered by ashwin_d on October 12, 2016 at 08:36 AM

    Hello cimble,

    I did check your account and it seems you have still not selected the "Europe Datacenter" checkbox yet. Please check the screenshot below:


    As suggested by my colleague, please go ahead and check the "Europe datacenter" checkbox again and see if that solves your problem.

    Thank you!