cannot receive email alerts

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    valuedry
    Asked on April 30, 2012 at 12:11 PM

    i am able to see form submissions under my jotform login, but the form submissions do not come to my email.  it was working before.  how can this be fixed?

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    AtacanC
    Answered on April 30, 2012 at 12:44 PM

    Did you add JotMail's ip addresses to your mail provider's whitelist? Click to see JotMails IP Addresses.

    If this still doesn't work, please do let us know.

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    pinoytech
    Answered on April 30, 2012 at 01:57 PM

    Did you add already JotMails IP addresses as my colleague suggested?

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    gori-mathew
    Answered on April 30, 2012 at 02:24 PM

    @jacobawolf

    Your issue has been forwarded to our developers for further support. Please check followup on its developments on this link; http://jotform.com/answers/95839-Automated-response-email-is-not-sending#5

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    Rachel Waldron 
    Answered on January 05, 2016 at 10:50 AM

    I am also not receiving emails. I know that someone tried to send a test email because I saw the notification on my Jotform app, but the email did not arrive. The address is working and I have no problems with it otherwise. I have also forgotten my password, and cannot get it without getting an email... and there lies a problem.
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    EltonCris
    Answered on January 05, 2016 at 12:13 PM

    @Rachel,

    We will answer that question on this thread http://www.jotform.com/answers/736575.

    Thanks!