What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cannot receive email alerts

    Asked by valuedry on April 30, 2012 at 12:11 PM

    i am able to see form submissions under my jotform login, but the form submissions do not come to my email.  it was working before.  how can this be fixed?

    Page URL:

    email alerts
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    Answered by AtacanC on April 30, 2012 at 12:44 PM

    Did you add JotMail's ip addresses to your mail provider's whitelist? Click to see JotMails IP Addresses.

    If this still doesn't work, please do let us know.

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    JotForm Support

    Answered by Goldo on April 30, 2012 at 12:47 PM

    You may also try to login to your webmail and see if Jotform mails are marked as spam. If it is, please add it on your safe sender list.

    Whitelisting Jotforms IPs should also work out as what AtacanC suggested.

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    Answered by jacobawolf on April 30, 2012 at 01:18 PM

    I am having the same issues, They are not going to spam. I can not receive form submission by emails and my respondants also do not recieve automated responses.

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    Answered by pinoytech on April 30, 2012 at 01:57 PM

    Did you add already JotMails IP addresses as my colleague suggested?

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    Answered by jacobawolf on April 30, 2012 at 02:01 PM

    yes, and nothing is going to spam and I receive email alerts from new forms I just created to test.

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    Answered by gori-mathew on April 30, 2012 at 02:24 PM


    Your issue has been forwarded to our developers for further support. Please check followup on its developments on this link; http://jotform.com/answers/95839-Automated-response-email-is-not-sending#5

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    JotForm Support

    Answered by Goldo on April 30, 2012 at 02:25 PM

    You may also try removing the current notification/autoresponder setup and re-create them. See if that helps.

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    Answered by Rachel Waldron  on January 05, 2016 at 10:50 AM

    I am also not receiving emails. I know that someone tried to send a test email because I saw the notification on my Jotform app, but the email did not arrive. The address is working and I have no problems with it otherwise. I have also forgotten my password, and cannot get it without getting an email... and there lies a problem.
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    JotForm Support

    Answered by EltonCris on January 05, 2016 at 12:13 PM


    We will answer that question on this thread http://www.jotform.com/answers/736575.