What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Data hidden

    Asked by cimble on October 12, 2016 at 09:15 AM


    The Europe Datacenter" checkbox is checked (and it was checked earlier also!). The data is still missing. Do I have several accounts? Or why do you have different information than I cab see?



    Answered by ashwin_d

    Hello cimble,

    I did check your account and it seems you have still not selected the "Europe Datacenter" checkbox yet. Please check the screenshot below:


    As suggested by my colleague, please go ahead and check the "Europe datacenter" checkbox again and see if that solves your problem.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 12, 2016 at 09:40 AM

    Hello cimble,

    I would suggest you to please share the screenshot of your account setting page and we will take a look. You may like to take a look at the following guide on how to upload screenshot in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!