What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT Emails that attach a PDF are not being delivered. 10/12 10am EST

    Asked by Johnschweighardt on October 12, 2016 at 10:09 AM

    Did a test with a notification that had attached PDF enable and without.  The one without was delivered.


    Something is broke with your PDF generator or the process that adds a pdf to an email.  I've included a simple test form.

    Page URL:

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    JotForm Support

    Answered by EltonCris on October 12, 2016 at 12:24 PM

    Our apologies. We had a temporary issue with email notifications earlier but it should be working normally by now. All queued emails have been sent out!

    Kindly check. Thanks!