Form didn't save changes

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    Sandy2121
    Asked on October 12, 2016 at 10:17 AM

    This isnt the first time this has happened in the past couple of weeks. I took a form and updated it. This last time I updated it after about 2 hours o fgetting it to say what i needed it to say legally etc, I saved, posted on website and students informed me that it was wrong.

    So I looked - and they are right - nothing saved....nothing at all.

    This was a long prices done with my attorney and cant even recall all what it said now to re-do. :(

     

    What is happening lately with jotform   Just seems not as reliable and pricing increases, limitations etc arent very appealing. I know I am a small timer, but we should matter I hope!

     

    I am afraid to make any changes to forms now as afraid they will revert.

  • Profile Image
    Boris
    Answered on October 12, 2016 at 12:09 PM

    You do matter, and we're sorry for the troubles you have experienced. From time to time, there may be network issues, browser issues, or server issues, causing a save process to fail or save only some of your work. That is one of the reasons we have a feature called Form Revision History:

    https://www.jotform.com/help/294-How-to-view-form-revision-history

    I have checked your form revision history, and I see that your revision before last had this text added to it:

     

    Dear  Student

    We understand that hardship can occur, and what better time to arrive into a yoga program that that.

    Let us help.

    Students generously contribute and the studio matches these donated monies to apply towards your 10 pack of classes. It is important to withhold the integrity of the fudning program by asking you a few questions!

    See you soon.

     

    You can either revert your form to that version by following the above linked guide, or you can add that text back to the form manually. If you need further assistance, please let us know. Cheers

  • Profile Image
    Sandy2121
    Answered on October 12, 2016 at 05:45 PM
    thank you - just wanted to pipe in to say sorry. I am battling headcold,
    loss of two pets and mom newly with Alz. :)
    After all these years - I realized there is a revisions options. Wonderful!
    All is well
    ...
  • Profile Image
    EltonCris
    Answered on October 13, 2016 at 12:47 AM

    No worries Sandy and we are glad that all is well now.

    Regards! :)