What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms Not Being Sent

    Asked by parksrecreation on October 12, 2016 at 10:34 AM

    Hi there

    We have not made any changes to our form. And I was wondering if everything is ok on your end, as we are not getting the forms sent to our emails anymore.

    Thank you for your help / time.


    Page URL:

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    JotForm Support

    Answered by EltonCris on October 12, 2016 at 12:22 PM

    Our apologies. We had a temporary issue with email notifications earlier but it should be working normally by now. All queued emails have been sent out!

    Kindly check. Thanks!

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    Answered by StudioBe on October 12, 2016 at 03:57 PM

    All emails have not been sent out! We are still down and have 20+ that have failed! Please fix this JotForm!!

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    JotForm Support

    Answered by EltonCris on October 12, 2016 at 11:51 PM


    Glad to hear that the issue is now resolved. 



    We are aware of your issue. SMTP based notifications are not working at this moment and we already raised them to our higher team. It should be resolved within an hour or two or hopefully earlier than this. You should get updates in your thread here once this is fixed https://www.jotform.com/answers/958389

    Thank you!

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    JotForm Support

    Answered by Rose on October 13, 2016 at 06:10 AM

    We are sorry for the inconvenience.  The issue has been fixed. 

    If you need any other support by our side, please let us know.