Forms Not Being Sent

  • Profile Image
    Asked on October 12, 2016 at 10:34 AM

    Hi there

    We have not made any changes to our form. And I was wondering if everything is ok on your end, as we are not getting the forms sent to our emails anymore.

    Thank you for your help / time.


  • Profile Image
    Answered on October 12, 2016 at 12:22 PM

    Our apologies. We had a temporary issue with email notifications earlier but it should be working normally by now. All queued emails have been sent out!

    Kindly check. Thanks!

  • Profile Image
    Answered on October 12, 2016 at 03:57 PM

    All emails have not been sent out! We are still down and have 20+ that have failed! Please fix this JotForm!!

  • Profile Image
    Answered on October 12, 2016 at 11:51 PM


    Glad to hear that the issue is now resolved. 



    We are aware of your issue. SMTP based notifications are not working at this moment and we already raised them to our higher team. It should be resolved within an hour or two or hopefully earlier than this. You should get updates in your thread here once this is fixed

    Thank you!

  • Profile Image
    Answered on October 13, 2016 at 06:10 AM

    We are sorry for the inconvenience.  The issue has been fixed. 

    If you need any other support by our side, please let us know.