What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notifications not working

    Asked by tomqzacharia on October 12, 2016 at 11:14 AM

    We are not getting notifications sent to our inbox when someone submits a form.

     

    This was working last night, it is suddenly not working. Nothing has changed on our end, and a second form I have going to the same email address is working fine for now. 

     

    Please advise, as we are also missing a few submissions.

     

    Please advise ASAP - if this isn't resolved I'll need to switch to a different form builder.

     

    Thanks.

    Page URL:
    https://form.jotform.com/60944354230148

    Form Builder Submissions different builder
  • Profile Image
    JotForm Support

    Answered by EltonCris on October 12, 2016 at 12:27 PM

    Our apologies. We had a temporary issue with email notifications a while ago but it should be working normally by now. Our developers have managed to fix them. All queued emails have been sent out!

    Kindly check. Thanks!