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  • Profile Image

    Conditional Logic does not work for the last selection of the form

    Asked by ookusogu on October 12, 2016 at 11:14 AM

    I have conditional for this selection:

    Does the problem affect the entire office? If the answer is YES, hide, "How many other users are affected. If the answer is NO, Unhide "How many other users are affected" It is this last part that is not working.

     

    Can some one take a look at it for me?

    Thank you.

    Page URL:
    https://form.jotform.com/ookusogu/dsq-solutions-llc-help-desk-request

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 12, 2016 at 01:05 PM

    It is working fine here when I tested that particular field.

    Note that by default, it is shown because the dropdown's default option is empty/blank. You can change the default value on the dropdown field properties in the form builder. Or you can reconfigure your condition with "is filled" statement.

    Example:

    If "Does the problem affect the entire office?" is Filled

    If "Does the problem affect the entire office?" is Equal to Yes

    If "ALL" matched,

    Hide "How many others are affected?"

    Make sure to let us know if you need further assistance.

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 12, 2016 at 01:08 PM

    Sorry, here's the screenshot about "if filled" condition I have stated in my first reply.

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    Answered by ookusogu on October 14, 2016 at 03:44 PM
    Thanks for your assistance. t is not working, even after I made the
    suggested changes. Can you please fill the entire form and choose the YES
    option to "Does the problem affect the entire office"? Make sure to choose
    the option NO to "Does the problem affect your computer only?", and see
    what happens. If it works, "How many others are affected?" should be hidden.
    Thank you,
    Okei
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on October 14, 2016 at 10:10 PM

    It seems that there is a conflict with the conditions set on the field "Does this problem affect your computer only?". You may delete/disable one of the conditions below since it is not required to set both rules Yes and No and it detects automatically.

    Also, you'll need to delete the action item for the field "How many others are affected?" in the condition. This is due another condition is set on this field.

    Please see the cloned version of your JotForm with the above changes.

    https://form.jotform.com/62878353184971

    Please feel free to clone the form to your account to see the conditions set.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image

    Answered by ookusogu on October 15, 2016 at 09:44 AM
    Thank you, Kiran. This makes sense and it works great!
    Regards,
    Okei
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on October 15, 2016 at 11:59 AM

    On behalf of the JotForm Team, you are welcome.

    If you have other questions, please let us know.

    Thanks.