What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not being notified of form submissions via email

    Asked by Johnschweighardt on October 12, 2016 at 11:20 AM
    Narrowed it down to it being a problem when PDFs are attached.
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    Answered by Johnschweighardt on October 12, 2016 at 11:28 AM

    If I enable PDF Attachments to YES the form is not sent.  Tried this on several and all stop working.

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    JotForm Support

    Answered by EltonCris on October 12, 2016 at 12:32 PM

    Our apologies. We had a temporary issue with email notifications a while ago but it should be working normally by now. Our dev team has fixed the problem. All queued emails have been sent out!

    Kindly check. Thanks!

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    Answered by StudioBe on October 12, 2016 at 03:56 PM

    Still down on our end. Maybe JotForm needs to fix this problem for it's paying customers!!

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    JotForm Support

    Answered by Kiran on October 12, 2016 at 11:07 PM


    The issue with the emails using SMTP sender email address is already been forwarded to our backend team and they are looking into it. You will be posted with any updates on your other thread.



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    JotForm Support

    Answered by Rose on October 13, 2016 at 06:11 AM

    We are sorry for the inconvenience.  The issue has been fixed. 

    If you need any other support by our side, please let us know.