What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by bperry833 on October 12, 2016 at 11:23 AM

    On the following forms (so far tested) we are not receiving email notifications:

    First Time Buyer/Pre-Purchase Counseling

    GMLA Membership Application

    I have resent them via the forwarding function with no success either. I've checked the bounce list and I am not listed. Is your email server down?

    Thanks - Bob

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    JotForm Support

    Answered by EltonCris on October 12, 2016 at 12:32 PM

    Our apologies. We had a temporary issue with email notifications a while ago but it should be working normally by now. Our dev team has fixed the problem. All queued emails have been sent out!

    Kindly check. Thanks!

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    Answered by StudioBe on October 12, 2016 at 01:39 PM

    Ours are still down. Anyone else?

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    Answered by bperry833 on October 12, 2016 at 01:49 PM

    We were working as of 1/2 hour ago.

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    Answered by plineberry on October 12, 2016 at 02:08 PM

    I am also not receiving emails. Nor am I getting notifications in the ios app. The only thing that's working for me is to use the jotform notifier in chrome, which is great, but I have to keep getting online to check for submissions.


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    Answered by plineberry on October 12, 2016 at 03:25 PM

    ok. getting ios notifications, but still no emails...


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    JotForm Support

    Answered by jonathan on October 12, 2016 at 10:05 PM

    @StudioBe  @plineberry

    I see that your concerns were being attended to already on your own threads.

    Please refer to your threads for updates on the status.



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    Answered by arutledge on October 12, 2016 at 10:07 PM


    I am having the same problem, and have not had a reply to my own thread.