We are not receiving the forms via the email we have provided

  • Profile Image
    CentralOffice
    Asked on October 12, 2016 at 11:29 AM

    Dear Team,

    We have provided an email via which to receive the forms once they have been submitted, however it has stopped working again. This has been an issue before. 

    Could you please resolve this issue for us again.

    Please do not hesitate to contact me directly.

    Name: Ralitza Petrova

    email: rpetrova@dalatahotelgroup.com 

    phone: 00353 1 299 9021 / 00353 1 206 9400 ext 448

    Thank you, 

     

     

  • Profile Image
    EltonCris
    Answered on October 12, 2016 at 12:32 PM

    Our apologies. We had a temporary issue with email notifications a while ago but it should be working normally by now. Our dev team has fixed the problem. All queued emails have been sent out!

    Kindly check. Thanks!

  • Profile Image
    StudioBe
    Answered on October 12, 2016 at 03:55 PM

    Hey EltonCris, We are still down!! Please fix this as we are paying for your service!!

  • Profile Image
    Jim_R
    Answered on October 12, 2016 at 11:07 PM

    @StudioBe, I completely understand the urgency and importance of getting this resolved, but if you reply to each thread related to the same issue, those other JotForm users who opened their own respective threads will constantly get notifications that their threads were updated.

    To avoid confusion for everyone else, please only reply to your original thread. Here it is https://www.jotform.com/answers/958389

    If you have followup questions, open that link and kindly post your reply from your own thread, thanks.

  • Profile Image
    StudioBe
    Answered on October 12, 2016 at 11:18 PM

    Jim, Do you really understand the urgency? Because I am losing money as we speak. The last there was an issue with custom SMTP sender addresses not delivering submissions, it took 30 days and I had to finally contact your CTO to get the problem fixed. This needs to be a bigger priority as we are going on 24 hours now!

  • Profile Image
    EltonCris
    Answered on October 13, 2016 at 12:35 AM

    @StudioBe 

    Our apologies. As we mentioned on your other threads, this is now escalated to our devs with the highest priority. While the problem is being worked on, we suggest you go to your form submissions for now and check the submissions data you received.

    Thank you!

  • Profile Image
    Rose
    Answered on October 13, 2016 at 06:08 AM

    We are sorry for the inconvenience.  The issue has been fixed. 

    If you need any other support by our side, please let us know.