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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Automated response email is not sending

    Asked by jacobawolf on April 30, 2012 at 01:06 PM



    My automated response to form submission and regular form submission admin emails are not sending. Additionally, my "thank you" message is not showing after form submission.


    site is http://www.naturopathswithoutborders.org/N/RPSignup.html

    Form is https://secure.jotform.com/?formID=13480132304


    Page URL:

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    Answered by gori-mathew on April 30, 2012 at 01:27 PM


    We apologise for what this issue has caused you. I tried submitting this form and got the following error "Stack overflow on line 225 " and this would most properly the issue. I have links on this issue answered by our support team, Liyam. Please have a look at them



    lets know if you managed to get workaround.

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    Answered by jacobawolf on April 30, 2012 at 01:41 PM

    Those forums do not seem helpful to me. I am not using lightbox. I use iFrame I have never seen a stack overflow error. All submissions are coming in correctly, just no emails going out nor a thank you message showing.

    I am using google chrome, so IE is not the issue.

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    Answered by jacobawolf on April 30, 2012 at 01:45 PM

    additionally, I have tried submitting forms through the different embed options on the jotform site as well as through the preview function and the thank you, automated response, and submission email do not come through.

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    Answered by jacobawolf on April 30, 2012 at 01:51 PM

    I also just created a new form, and set up a thank you, submission email, and autoresponder, and tested it through the preview function and it all worked perfectly. Therefore it seems to be something on your end and not my site.


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    Answered by pinoytech on April 30, 2012 at 02:08 PM


    Sorry for the inconvenience that may have caused. I will now assign this to our next level support for further assistance and we will late you know if its sorted out.

    Thank you!

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    JotForm Founder

    Answered by aytekin on May 02, 2012 at 02:45 AM

    There is a problem with the Dropbox integration with your account. Removing the dropbox integration solves the problem. When I added my own dropbox account, it also worked fine. So, we are not sure what is causing this. But the solution is to not use Dropbox integration. 

    Please do not use this feature. Or if you use it again, make sure to fully test the form submission. If the problem happens again, remove the integration.