What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I go from premium to basic plan?

    Asked by MAINSTAGES on April 30, 2012 at 01:18 PM

    I would like to downgrade from the premium to basic plan. How do I do this? 

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    JotForm Support

    Answered by Goldo on April 30, 2012 at 01:30 PM

    You have paid using credit card (Plimus):

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus then cancel your subscription

    If you need further assistance, please let us know.

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    Answered by MAINSTAGES on April 30, 2012 at 01:42 PM

    will I automatically be moved to the basic plan when I cancel?

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    JotForm Support

    Answered by Goldo on April 30, 2012 at 01:51 PM

    When you cancel, your account will stay premium until the paid period expires. After which, it will automatically moved you to a Free account.