- JotForm SupportJanAnswered on October 12, 2016 at 02:46 PM
The email you provided is associated to a JotForm account (tblheu***iangle).
May I ask if this is the account you're referring to? I can see that it is in dormant status. I checked it again and it is now active.
If you are referring to a different account, please let us know. Please provide the username, URL of the form, or the webpage where the form is embedded.
- the blue triangle accountAnswered on October 12, 2016 at 03:10 PM
yes this is the account . may I ask why it is in dormant staus. I am still working on the webpage the temporary site is http://charity.grizb.com/youth-programs/
- the blue triangle accountAnswered on October 12, 2016 at 03:43 PM
the system still will not allow me to log in
- JotForm SupportJanAnswered on October 12, 2016 at 05:11 PM
May I ask why it is in dormant status?
This happens when the user did not log in to the account for a long time.
The system still will not allow me to log in.
Are you having problem in terms of login credentials? Please try using the forgot password tool in the Login page.
You may also try clearing your browser cache. If the issue is still the same, please try using another browser to check if it will work or not.
Hope that helps. Thank you.