What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Emails are not coming through on Submissions

    Asked by cchforms on October 12, 2016 at 02:36 PM

    When a user completes a form the autoresponder is receiving emails however the notification emails are not being sent on all of our forms.

  • Profile Image

    Answered by cchforms on October 12, 2016 at 04:38 PM

    It seems like many notification emails are failing because of a spam score.  This started happening today after several months of no problems.

  • Profile Image
    JotForm Support

    Answered by jonathan on October 12, 2016 at 11:55 PM

    We apologize for the inconvenience caused. We did have issue on our form emails earlier today which causes form submission emails not getting through.

    However our back-end team were already able to revert and restored the email service. Email issues should be fixed by now.

    Can you please check again.

    Test submit your form that have the autoresponder email and check if the test submission will warrant the equivalent submission email.

    If issue persist, please tell us which of your form and the email you were having the issue so that we can specifically check them also.

    Thank you.