What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error message on edit submission

    Asked by VailClub50 on October 12, 2016 at 02:37 PM

    I'm getting an error message when I try to edit a submission.  I search for the submission, click Edit, make the desired change, and click Submit Secure Form.  The browser says "Waiting for pci.jotform.com" and sits for about 30 seconds before displaying the attached error message.

    Page URL:
    https://form.jotform.com/62443966179973

    Screenshot
    edit submission paypal pro
  • Profile Image
    JotForm Support

    Answered by Mike on October 12, 2016 at 06:50 PM

    Thank you for contacting us.

    I was able to edit a submission on my test PayPal Pro form. Could you please let us know if the issue still persists on your side?

  • Profile Image

    Answered by VailClub50 on October 13, 2016 at 11:19 AM

    I just tried again and it seems to be working.  Thanks!

  • Profile Image
    JotForm Support

    Answered by Nik_C on October 13, 2016 at 01:35 PM

    On behalf of my colleague Mike, you're welcome.

    I'm glad it is working for you.

    Cheers!