Updated field values are not saved

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    Asked on October 12, 2016 at 02:43 PM

    I have a form set up to automatically copy certain text into a following question. (see form URL below - the Special Feature "Cards" #1-10 copy to Special Feature "Bullets" #1-10) The user has the ability/need to edit that 2nd answer and if they move through the form and click submit, the form holds the changes. BUT if they go back through the form to review their answers, the form wipes out the changes to the 2nd set of questions if they were modified from the copied answers. Is there a way to keep the answers the user changes to when reviewing?

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    Answered on October 12, 2016 at 07:04 PM

    I am not able to test this since the update field conditions are not currently present on your form.

    If you need any further assistance on this, please let us know.

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    Answered on October 12, 2016 at 07:07 PM

    I had to remove them as it was causing too much confusion for our users. I'll create a copy and post it to this forum tomorrow. Thank you.

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    Answered on October 13, 2016 at 02:48 AM

    Please keep us posted so we can check it. But I think that is because moving to the next page triggers the condition to work, clearing the changes.

    I would suggest adding a radio button field and tie the condition there. If they choose YES or whatever your preferred option, copy the text from Special Feature card 1 to Bullet Feature 1 field. 

    Here's a simple form showing this method: https://form.jotform.com/62861381365965