What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Updated field values are not saved

    Asked by cebarringer on October 12, 2016 at 02:43 PM

    I have a form set up to automatically copy certain text into a following question. (see form URL below - the Special Feature "Cards" #1-10 copy to Special Feature "Bullets" #1-10) The user has the ability/need to edit that 2nd answer and if they move through the form and click submit, the form holds the changes. BUT if they go back through the form to review their answers, the form wipes out the changes to the 2nd set of questions if they were modified from the copied answers. Is there a way to keep the answers the user changes to when reviewing?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on October 12, 2016 at 07:04 PM

    I am not able to test this since the update field conditions are not currently present on your form.

    If you need any further assistance on this, please let us know.

  • Profile Image

    Answered by cebarringer on October 12, 2016 at 07:07 PM

    I had to remove them as it was causing too much confusion for our users. I'll create a copy and post it to this forum tomorrow. Thank you.

  • Profile Image
    JotForm Support

    Answered by Welvin on October 13, 2016 at 02:48 AM

    Please keep us posted so we can check it. But I think that is because moving to the next page triggers the condition to work, clearing the changes.

    I would suggest adding a radio button field and tie the condition there. If they choose YES or whatever your preferred option, copy the text from Special Feature card 1 to Bullet Feature 1 field. 

    Here's a simple form showing this method: https://form.jotform.com/62861381365965