What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are all of our emails failing.

    Asked by mckbosart on October 12, 2016 at 03:16 PM

    Our email responses started failing yesterday but we are not on the bounce list.

    Page URL:
    https://www.jotform.com/myaccount/history

    Emails all failing emails failing
  • Profile Image
    JotForm Support

    Answered by Jim_R on October 12, 2016 at 08:48 PM

    There was a minor technical issue with our email server queue a few hours ago which has been fixed since then.

    If you're still not getting email notifications even after checking that your email is not on the Bounce List, kindly let us know so we can have another look. Include the Form URL/ID that you're currently having issues with and the email address that doesn't receive them.

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    Answered by arutledge on October 12, 2016 at 10:09 PM

    Hi,

    I am having the same problem, and have not had a reply to my own thread.

     

    https://www.jotform.com/answers/958993-Not-receiving-copies-of-submitted-forms-only-on-the-13th-of-the-month?&&updatemessage=10732640770

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 12, 2016 at 10:45 PM

    This issue should be no resolved, do get back to us by opening a new thread if the issue continues in your end.

  • Profile Image

    Answered by arutledge on October 12, 2016 at 10:56 PM

    No one replied to my original thread https://www.jotform.com/answers/958993-Not-receiving-copies-of-submitted-forms-only-on-the-13th-of-the-month?&&updatemessage=10732640770

    There has been no change and this is still not working.  I have opened another thread can someone please contact me so I do not have to keep commenting on other people thread.

     

    My new thread is https://www.jotform.com/answers/959143-Not-receiving-copies-of-submitted-forms#0

  • Profile Image
    JotForm Support

    Answered by Jim_R on October 13, 2016 at 12:05 AM

    @arutledge - The 2 threads you posted are currently queued in our Support Forum. We handle threads on a first come first served basis and rest assured, we'll have yours addressed as soon as we can.

    In the interim, to give way to the OP, please avoid commenting further on his thread since he receives notification for each and every reply. Thanks for understanding.