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    difficulty downloading submissions to Excel

    Asked by BAAudit on October 12, 2016 at 04:22 PM

    after clicking on the Excel icon to download submissions, it takes a while and errors out...

    this has not happened in the past...is there something going on with the JotForm server?

     

    thank you,

    Submissions excel downloading submissions to excel
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    JotForm Support

    Answered by ashwin_d on October 12, 2016 at 11:46 PM

    Hello BAAudit,

    I did test the issue you are having and I am unable to replicate it. I was able to download your form's submission in excel without any problem. Please check the screenshot below:

     

    I would suggest you to please try to download submission excel file and get back to us if the issue persists. For now, I have sent you the submission excel file in email.

    Thank you!