- mckbosartAnswered on October 12, 2016 at 04:42 PM
Ours is down... all emails have failed today.. What is going on? ETA?
- StudioBeAnswered on October 12, 2016 at 04:45 PM
What is the ETA JotForm?
- JotForm SupportKiranAnswered on October 12, 2016 at 05:04 PM
We are sorry for the inconvenience this may have caused. We have experienced a temporary issue with the emails earlier today. However, the issue was resolved. But, it seems that there is an issue with receiving emails with SMTP. The issue is now forwarded to our backend team and they are looking into it. Once we have any update in this regard, you'll be posted here.
- hdentonAnswered on October 12, 2016 at 05:14 PM
I am also unable to receive form submissions. Has anyone heard anything else?
- arutledgeAnswered on October 12, 2016 at 10:20 PM
I am having the same problem, and have not had a reply to my own thread.
- charitychallengeAnswered on October 12, 2016 at 10:29 PM
Same problem for me - still not working - not a good look for our customers with commercial registration systems.
- JotForm SupportKiranAnswered on October 12, 2016 at 11:53 PM
We are sorry for the inconvenience this may have caused. The issue is still under investigation and once we have any update from our backend team in this regard, we'll post it here.
- JotForm SupportRoseAnswered on October 13, 2016 at 06:09 AM
We are sorry for the inconvenience. The issue has been fixed.
If you need any other support by our side, please let us know.
- JotForm SupportChriistianAnswered on October 13, 2016 at 09:47 AM
I moved your concern to a separate thread so we can address it properly. Please see the thread here.
- StudioBeAnswered on October 26, 2016 at 05:47 PM
This is still happening periodically. Please fix JotForm!! I cannot use your service without SMTP senders!
- JotForm SupportChriistianAnswered on October 26, 2016 at 09:47 PM
Hi @StudioBe. I noticed that you have posted a new thread about this SMTP issue. To avoid any confusion, we will assist you with your concern on that new thread. Here's the link: https://www.jotform.com/answers/972691. Thank you.