What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notifications with SMTP sender are failing

    Asked by StudioBe on October 12, 2016 at 04:27 PM
    Ours are still down. Anyone else?
  • Profile Image

    Answered by mckbosart on October 12, 2016 at 04:42 PM

    Ours is down... all emails have failed today.. What is going on? ETA?

  • Profile Image

    Answered by StudioBe on October 12, 2016 at 04:45 PM

    What is the ETA JotForm?

  • Profile Image
    JotForm Support

    Answered by Kiran on October 12, 2016 at 05:04 PM

    We are sorry for the inconvenience this may have caused. We have experienced a temporary issue with the emails earlier today. However, the issue was resolved. But, it seems that there is an issue with receiving emails with SMTP. The issue is now forwarded to our backend team and they are looking into it. Once we have any update in this regard, you'll be posted here. 

    Thanks!

  • Profile Image

    Answered by hdenton on October 12, 2016 at 05:14 PM

    I am also unable to receive form submissions. Has anyone heard anything else?

  • Profile Image

    Answered by arutledge on October 12, 2016 at 10:20 PM

    Hi,

    I am having the same problem, and have not had a reply to my own thread.

     

    https://www.jotform.com/answers/958993-Not-receiving-copies-of-submitted-forms-only-on-the-13th-of-the-month?&&updatemessage=10732640770

  • Profile Image

    Answered by charitychallenge on October 12, 2016 at 10:29 PM

    Same problem for me - still not working - not a good look for our customers with commercial registration systems.

  • Profile Image
    JotForm Support

    Answered by Kiran on October 12, 2016 at 11:53 PM

    We are sorry for the inconvenience this may have caused. The issue is still under investigation and once we have any update from our backend team in this regard, we'll post it here.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Rose on October 13, 2016 at 06:09 AM

    We are sorry for the inconvenience.  The issue has been fixed. 

    If you need any other support by our side, please let us know. 

  • Profile Image

    Answered by tpr on October 13, 2016 at 08:01 AM

    My SMTP notification emails are still failing as of 8am today.  Please advise.
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 13, 2016 at 09:47 AM

    Hi @tpr,

    I moved your concern to a separate thread so we can address it properly. Please see the thread here.

  • Profile Image

    Answered by StudioBe on October 26, 2016 at 05:47 PM

    This is still happening periodically. Please fix JotForm!! I cannot use your service without SMTP senders! 

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 26, 2016 at 09:47 PM

    Hi @StudioBe. I noticed that you have posted a new thread about this SMTP issue. To avoid any confusion, we will assist you with your concern on that new thread. Here's the link: https://www.jotform.com/answers/972691. Thank you.