What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not coming through

    Asked by BirdCare on October 12, 2016 at 04:29 PM

    Hi - I am having a wee panic attack!  We have a registration form online and not all the registrations are coming through.  Have checked the email address, that is fine so not sure what else to do.  They were coming through okay yesterday and they are not sitting in our Junk/spam folders.

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    JotForm Support

    Answered by EltonCris on October 12, 2016 at 11:38 PM

    Our sincerest apologies. We had a temporary issue with email notifications not being delivered specifically when it has attached PDF/files. However, our dev team has sorted this out so you should receive emails normally as usual. All queued emails have been sent out!

    Kindly check. Thanks!

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    Answered by BirdCare on October 13, 2016 at 03:49 AM

    I am afraid we are still not getting emails.  Should the above reply come through to our email address because it has not?

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    JotForm Support

    Answered by owen on October 13, 2016 at 07:50 AM

    Hi Mandy,

    We had an issue but it has been fixed. I checked your mail log and you seem to be receiving emails successfully. Your email account is not on the bounce list either. Even the email notification of the answer from my colleague here has successfully reached to your email account. 

    I ran a test submission on your form. The email notification of my submission is sent without a problem too:


    Please check your email and see if the issue still persists. Please make sure you check the spam box too.

    Thank you for contacting us. 

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    Answered by BirdCare on October 13, 2016 at 02:58 PM

    Hi - Many thanks. I have also done a check :) and Yes everything appears to be operating again - Whew!