What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal Pro not working correctly.

    Asked by bperry833 on October 12, 2016 at 04:33 PM

    Clients are reporting that the input the PayPal Pro info and get this screen:

     

    ERROR

     

    The request could not be satisfied.

     

     

    CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.

     

     

    Generated by cloudfront (CloudFront)

     

    Request ID: F_Y2rkZOdwEcVdSkPkR0MJTiaNmX_Q0DM5gmAAFS746d4Q4w4gM1qg==

    Then they try again with the same result. GUESS WHAT? Their cards were charged for each attempt! You guys seem to have a major system issue between email and now this.

    Please help!

    correctly style size reporting font
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 13, 2016 at 12:03 AM

    We apologize for the inconvenience. We had an issue in our servers several hours ago, but I would like to inform you that this issue has been resolved.

    I cloned your form and made a couple of test submissions, and I was able to submit them successfully.

    If the issue still persists on your end, please let us know.
    Regards.