- wpntAsked on October 12, 2016 at 04:46 PM
Okay, I thought I had to add users in order for everyone to receive the notification that the form had been completed by someone. So, we paid for 1 year. However, I learned this is not the case. In fact, all you have to do is click the "Emails" tab in the form editor and edit "Notification 1" adding recipients.
So, since I figured that out, I would like a REFUND and to remove all other users besides the owner, Ray Thompson (email@example.com).
Can you do that?
P.S. Please ignore my previously submitted support question.Page URL:
- JotForm SupportChriistianAnswered on October 13, 2016 at 12:13 AM
Yes, we do issue full refunds within 30 days of the payment. Since you recently upgraded on October 13, 2016, you are eligible for the refund.
Per your request, I have now refunded the $159 payment made for the Bronze Yearly subscription. Please wait 5 to 7 business days for the refund to reflect on your account. Your Jotform account is now back to Free status, and I have also removed all the other sub-users on your account.
For more information about sub-users, you can check out our guide here: How to share forms with a sub-account user.
If you need further assistance, please let us know.