What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Question about billing.

    Asked by wpnt on October 12, 2016 at 04:46 PM



    Okay, I thought I had to add users in order for everyone to receive the notification that the form had been completed by someone.  So, we paid for 1 year.  However, I learned this is not the case.  In fact, all you have to do is click the "Emails" tab in the form editor and edit "Notification 1" adding recipients.  


    So, since I figured that out, I would like a REFUND and to remove all other users besides the owner, Ray Thompson (rthompson@wpntworld.com).


    Can you do that?





    P.S.  Please ignore my previously submitted support question.

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    JotForm Support

    Answered by Chriistian on October 13, 2016 at 12:13 AM

    Yes, we do issue full refunds within 30 days of the payment. Since you recently upgraded on October 13, 2016, you are eligible for the refund.

    Per your request, I have now refunded the $159 payment made for the Bronze Yearly subscription. Please wait 5 to 7 business days for the refund to reflect on your account. Your Jotform account is now back to Free status, and I have also removed all the other sub-users on your account.

    For more information about sub-users, you can check out our guide here: How to share forms with a sub-account user.

    If you need further assistance, please let us know.