What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I save changes when editing form?

    Asked by saraguru on October 12, 2016 at 06:25 PM

    I've tried multiple time to save changes but the form keep s going back to how it was originally set. I would like ot speak with someone if possible, (206) 852-5246

     

    save changes
  • Profile Image
    JotForm Support

    Answered by jonathan on October 13, 2016 at 01:47 AM

    Hi,

    We do  not have live support via phone at this time. So we will not be able to give you a call.

    Actually auto save is enabled by default on the Form Builder . So the changes you did on the form should be saved already.

    Can you please describe more what changes you were doing on the form that was not being saved? 

    I assume this was your form https://www.jotform.us/form/40360282771148 that you encountered he issue.

    I did test also on my Form Builder but I could not reproduce the same problem.

    Here is the video when I test:

    Hope this help. Let us know if issue persist.

     

     

  • Profile Image

    Answered by saraguru on October 13, 2016 at 12:44 PM
    Thanks for helping me trouble shoot. I don't have the yellow "edit html" or
    "complete" buttons that you at the top right hand side of the form. I have
    made many attempts to switch the cancellation policy at the bottom to read:
    "BOOKING POLICY: Please be sure about your travel dates and times before
    booking overnight care. Changes made after a booking has been confirmed
    will incur a $25 fee per change.
    CANCELLATION POLICY: We require 24 hour notice for cancellation of dog
    outings and training lesson appointments. Cancellations within 24 hours
    will result in a FULL CHARGE of the total service fee.
    We require 72 hours for cancelling boarding reservations. Cancellations
    received within 72 hours of a reservation will incur a 50% cancellation fee
    up to $200 from the boarding deposit.
    ​ "​
    ​instead of the current one that reads:
    ​"
    BOOKING POLICY: Please be sure about your travel dates and times before
    booking overnight care. Changes made after a booking has been confirmed
    will incur a $25 fee per change.
    CANCELLATION POLICY: We require 24 hour notice for cancellation of dog
    outings and training lesson appointments. Cancellations within 24 hours
    will result in a FULL CHARGE of the total service fee.
    We require 72 hours for cancelling boarding reservations. Cancellations
    received within 72 hours of a reservation will incur a 50% cancellation fee
    up to $200 from the boarding deposit.
    ​ "
    Every time I make and save the change​ and go to preview it still states
    the old policy..I hope you can help me with this?
    Thanks,
    Teri Aslett
    owner/operator, Pooch Professionals
    (206)852-5246
    BOOKING POLICY: Please be sure about your travel dates and times before
    booking overnight care. Changes made after a booking has been confirmed
    will incur a $25 fee per change.
    CANCELLATION POLICY: We require 24 hour notice for cancellation of dog
    outings and training lesson appointments. Cancellations within 24 hours
    will result in a FULL CHARGE of the total service fee.
    We require 72 hours for cancelling boarding reservations. Cancellations
    received within 72 hours of a reservation will incur a 50% cancellation fee
    up to $200 from the boarding deposit.
    ...
  • Profile Image
    JotForm Support

    Answered by david on October 13, 2016 at 02:32 PM

    Try using a different browser.  If you are using Chrome, try FireFox and visa versa.  There may be something in your current browser blocking some of the form builder functionality.  If a fresh browser still does not allow for updating the field, let us know and we will be happy to have another look.