What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The 2 address will not delete once form is submitted.

    Asked by ldhaynes5559 on October 12, 2016 at 06:28 PM

    I have 2 addresses for my form and the information will not delete once submitted.

     

    Page URL:
    https://form.jotform.com/ldhaynes5559/vantel-pearls-form

    and information for
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 13, 2016 at 01:57 AM

    If I understand correctly, the Street Address and Street Address Line 2 is not being deleted once the form is submitted? I cloned your form and noticed that you have enabled the Autofill feature on your form. It could be possible that the data on the address was still stored on your browser, which is why they are still visible on the form. You can disable the Autofill setting if you do not want the data to be saved on your browser.

    If you are referring to a different concern, please let us know so we can better assist you.

     

    - On a different note, I noticed that you have credit card fields on your form. Please note that collecting credit card information using plain text fields is strictly prohibited in jotform. It is considered a violation of our terms, and it could lead to your account being autosuspended by our phishing detector.

    To collect credit card information without charging them, you will have to use one of our available payment integrations such as Stripe or Paypal. Here's our guide on How to Enable Payment Authorization

  • Profile Image

    Answered by ldhaynes5559 on October 13, 2016 at 08:44 AM
    Thank you so much for your quick response. I will take care of that credit
    card issue today.
    Again, Thank you.
    Diane Haynes
    ...