What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Adding paypal payment tool

    Asked by sundara88 on October 12, 2016 at 09:17 PM

    Hi,

    When I try to add Paypal to my form I get this message: You cannot add more than one payment tool. Please delete the existing one first

    But I don't have any payment tools in my form...

    Please help me out!

    thank you,

    Lisa

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 13, 2016 at 03:31 AM

    Hi Lisa,

    I just checked your form and found out that you have a Purchase Order tool. Note that this tool is under the Payment Tools which means it is considered as a payment field type. Unfortunately, you will have to remove the purchase order tool if you want to use other Payment Tools.

    Our system does not yet support purchase order and other payment tools to be on the same form.

    Hope this information helps!

  • Profile Image

    Answered by sundara88 on October 13, 2016 at 03:44 AM

    Hi Elton,

    I can't see that I have a purchase order in my form, I don't know what functionality a purchase order has. Can you give me step by step instructions on changing this to paypal?

    Thanks,

    Lisa

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    JotForm Support

    Answered by liyam on October 13, 2016 at 07:33 AM

    Hello,

    In order to change the payment field, you will need to edit your form on the form builder, and select the field in the form:

     

    Next, click X on the far right

     

    You will then get prompt asking to keep the products in your payment field, just click Yes if you have plans on using the same products after replacing it with a different payment gateway. Otherwise, click No if you want to start fresh and to delete all the products that you have added in it.

     

    Once you have deleted your payment field, just add your paypal field into your form, from the left panel.

     

    Once you have added the field, it should open a wizard whcih you will need to enter your paypal account information

     

    Once done, complete the wizard and save your form.

    If you have questions, please let us know.

    Thanks.

  • Profile Image

    Answered by sundara88 on October 13, 2016 at 09:32 PM

    Hi,

    When I clicked on the red X I didn't get the message that you got. Mine gave a warning: If you delete this question, you'll lose the associated data.

    Are you sure you want to proceed?

    Can someone have a look at my account?

    Thanks,

    Lisa

  • Profile Image
    JotForm Support

    Answered by liyam on October 13, 2016 at 11:23 PM

    Hello again, Lisa.

    That prompt happens when you have already made/received submissions on your form. So any information submitted in that field will be removed.  As a measure, I would recommend to download a spreadsheet or CSV data of your submissions for that form before you proceed with the replacement of the payment field.

    You can refer to this guide for information on how to download the CSV or Excel spreadsheet of your form: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    If you have more questions, please let us know.