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  • Profile Image

    Not receiving copies of submitted forms.

    Asked by arutledge on October 12, 2016 at 10:54 PM

    Hi,

     

    Last month I had a form set up to email me a copy once a form has been completed and submitted.

     

    I did not received an email copy of any forms submitted on the 13th of September.  Every other day of the month was fine.

     

    I currently have a different form set up.  Today is the 13th of October (New Zealand time) and again, I have not received any email copies of any submissions from both of these forms.

     

    Can you please help?

     

    Thanks,

     

     

    https://form.jotform.com/62846848587982

     

    https://form.jotform.com/61528004849963

     

    I have had no reply to my last thread, but was told to start another thread if still not fixed

     

    https://www.jotform.com/answers/958993-Not-receiving-copies-of-submitted-forms-only-on-the-13th-of-the-month?&&updatemessage=10732640770

    submitted forms receiving copies Submissions form set JotForm style size
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    JotForm Support

    Answered by Chriistian on October 13, 2016 at 04:11 AM

    You seem to have posted duplicate threads regarding the same issue. To avoid any confusion, please see my colleague's initial response on the other thread that you posted here: https://www.jotform.com/answers/958993. Thank you.