Jotform is stuck when loading a photo.

  • Strokedesigns
    Asked on October 12, 2016 at 11:35 PM

    Jetform gets stuck and shows 'Please Wait' when uploading a file. The form link is:

    https://www.jotform.com//?formID=60801055578456

    Jotform Thread 959172 Screenshot
    Page URL: https://www.rowingjewelry.com/pages/request-custom-jewelery
  • Chriistian Jotform Support
    Replied on October 13, 2016 at 4:25 AM

    I cloned your form and sent several submissions there. So far the form is being submitted successfully. I did not get stuck on Please Wait when uploading a photo.

    Jotform is stuck when loading a photo Screenshot 20

    I noticed that you are using the form's source code to embed the form to your page. It might be possible that there is a script on the page that is causing conflict with the form. Can you please try adding the script code below before your jotform code?

    <script type="text/javascript">

       $.noConflict();

    </script>

    Alternatively, you can also try using the iFrame embed code to make sure that there are no conflicts. Please follow this guide on Getting the form iFrame code.

    If the issue still persists, may we perform some test submissions directly on your form.
    I will wait for your response.