What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform is stuck when loading a photo.

    Asked by Strokedesigns on October 12, 2016 at 11:35 PM

    Jetform gets stuck and shows 'Please Wait' when uploading a file. The form link is:

    https://www.jotform.com//?formID=60801055578456

    Page URL:
    https://www.rowingjewelry.com/pages/request-custom-jewelery

    Screenshot
    stuck a JotForm form link please wait www
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 13, 2016 at 04:25 AM

    I cloned your form and sent several submissions there. So far the form is being submitted successfully. I did not get stuck on Please Wait when uploading a photo.

    I noticed that you are using the form's source code to embed the form to your page. It might be possible that there is a script on the page that is causing conflict with the form. Can you please try adding the script code below before your jotform code?

    <script type="text/javascript">

       $.noConflict();

    </script>

    Alternatively, you can also try using the iFrame embed code to make sure that there are no conflicts. Please follow this guide on Getting the form iFrame code.

    If the issue still persists, may we perform some test submissions directly on your form.
    I will wait for your response.