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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Many patients are trying to register however when they do, we are not receiving any submissions.

    Asked by Essex on October 13, 2016 at 12:14 AM

    Many patients are trying to register however when they do we our not receiving any submissions whatsoever . We need this fix asap please . Thank you



    This is a re-post of a comment on Why I am not Receiving Email Notifications?

    Submissions register thank receiving
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    JotForm Support

    Answered by Chriistian on October 13, 2016 at 05:06 AM

    Hi Essex,

    Do you mean you are not receiving the notification email of your form? Are you referring to your account with username Essex and to the form: http://www.jotform.com/form/80314848797. As per checking the form, the notification email is being set to sales@essexamericanmustangs.co.uk. It seems that the email is included on our bounce list which is the reason why you are not receiving emails. I have now removed your email  in the bounce list. Please check if you will now receive the notification email for new submissions.

    You can also remove/check your email address on our bounce list on your end, please see this guide: How to Remove Your Email Address from Bounce List 

    To prevent bouncing related issues, please refer to this guide: How to Prevent Email Bouncing Related Issues.

     

    Do let us know if you need further assistance.
    Regards.

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    Answered by Dreamseshcontact on October 13, 2016 at 05:44 AM
    Can you check to see if Dreamseshcontact@gmail.com in the bounce list
    please ?
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on October 13, 2016 at 08:39 AM

    @Dreamseshcontact,

    To avoid any confusion, I opened a separate thread for you and you can find it here. We'll attend your question there.

    Thank you!

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    Answered by Dreamseshcontact on October 20, 2016 at 06:44 PM
    Hi there , for some reason several patients register today and we never
    received their submissions .
    On Thursday, October 13, 2016, JotForm > wrote:
    ...
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    JotForm Support

    Answered by Chriistian on October 20, 2016 at 09:42 PM

    Hello @Dreamseshcontact. I checked your account but there doesn't seem to be any forms there.

    Did you recently delete the form? Are you referring to a form on a different account? Please provide us with a link to your form so we can investigate further. I will be waiting for your response. Thank you.

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    Answered by Dreamseshcontact on October 20, 2016 at 10:44 PM
    No we did not delete anything . I have no clue whats going on either some
    submissions come through and others do not .
    ...
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    JotForm Support

    Answered by Chriistian on October 20, 2016 at 11:50 PM

    Were you a sub-user of another account? Since there doesn't seem to be any form on your Dreamseshcontact account, can you please give us the link to your form so we can check the submissions there and investigate the issue further.

    I will wait for your response. Thank you.

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    Answered by Dreamseshcontact on October 21, 2016 at 03:44 PM
    Apparently I have two accounts by accident , the main one is Dream Sesh
    which I thought we had upgraded MB , however thats not the case . My other
    account which I believe was upgraded should is dream sesh contact. So can
    you delete dream sesh contact than credit my upgrade to dream sesh ?
    ...
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    JotForm Support

    Answered by jonathan on October 21, 2016 at 08:57 PM

    I suggest you login to your  dreamsesh account at https://www.jotform.com/login  and make a request for the cancellation/transfer using this link https://www.jotform.com/contact/

    This will make it easier for us to verify you are the actual account owner of the username dreamsesh

    Thanks.