What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have already upgraded to Silver but account still shows me at Bronze?

    Asked by shanghaiistbookings on October 13, 2016 at 02:36 AM

    I have already upgraded to the Silver plan, but account keeps telling me I've run out of views and that I'm still at Bronze. But I'm pretty sure I succeeded in upgrading the last time, as I've already set this up as a recurring monthly payment on PayPal (see screenshot).


    Your customer support says:
    I see that you've upgraded your account and you are scheduled to be upgraded to SILVER account on 26/09/2016.

    I have made a request from our billing department to issue a refund for you. The refunds are made by our manager so please allow up to 10 business days for the refund to be processed for you.

    We always suggest to our users downgrading their plan before upgrading their plan. So that, you will prevent possible confusion.

    In addition, please check our user guide to learn how to cancel your Paypal subscription:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

     

    If you have more clarification, do not hesitate to contact us.

    upgraded shows already upgraded bronze
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 13, 2016 at 06:53 AM

    Hello shanghaiistbookings,

    I'm sorry for the trouble caused to you.

    I did check your account and found that it is already upgraded to silver subscription plan. It seems one of my colleague have already taken care of your account issue and responded to you on the following thread:  https://www.jotform.com/answers/957859-I-have-already-upgraded-to-Silver-but-account-still-shows-me-at-Bronze#3 

    Please sign out from your account and the sign in again for the changes to reflect.

    Thank you!