What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't get any Notification Email

    Asked by nabelsakha on October 13, 2016 at 02:51 AM

    Since yesterday I don't get any Email Notification even the submision is already success. It never happened before. My first thought is something wrong with my Email Server but when I try "Test Email" in Form Builder I can get blank email from Jotform. Can you fix it?



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    JotForm Support

    Answered by candy on October 13, 2016 at 03:15 AM


    We are sorry for the inconveniences you are facing.

    Our team is currently looking into the issue with the SMTP senders.

    We will keep you updated via this thread.

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    JotForm Support

    Answered by Rose on October 13, 2016 at 06:08 AM

    We are sorry for the inconvenience.  The issue has been fixed. 

    If you need any other support by our side, please let us know.