What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Forms: Pop-up error message is always displayed when viewing form

    Asked by homehealthsolutionsllc on October 13, 2016 at 08:38 AM

    Pop ups are turned off and it affects all users on our account, no matter what browser. I have the option to click here to proceed, but noone else does

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    JotForm Support

    Answered by Chriistian on October 13, 2016 at 10:17 AM


    Indeed, some of the pages in JotForm might not work if you have pop-up blocker enabled in your browser. May I know what page you were trying to access when you encountered the problem?

    Depending on the browser you are using, you can follow the steps in http://www.wikihow.com/Disable-Popup-Blockers to disable your pop-up blocker.

    Do let us know if you need further assistance.

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    Answered by homehealthsolutionsllc on October 13, 2016 at 10:45 AM
    We do NOT have pop up blocker. It is when we are trying to view the form. I am now trying to integrate one of the forms with Dropbox and nothing is happening either. Almost the same screen
    J'non Griffin, RN MHA WCC HCD-10, COS-C
    710 Langston Rd
    Carbon Hill, Al 35549
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    JotForm Support

    Answered by Chriistian on October 13, 2016 at 12:25 PM

    I checked the issue on my end and I was able to replicate the issue. On My Forms page, when I try to view a form (More > View Form), the error will always show even I have already disabled the pop-up blocker of the browser.


    I will have to escalate the issue to our development team so they can fix the issue. Will inform you on this thread once the issue has been fixed. Regards.

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    Answered by josevires on October 13, 2016 at 04:25 PM

    The error is repeated activated or deactivated poppup

    the view option opens a link with a strange direction and not with the usual format


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    JotForm Support

    Answered by Mike_G on October 13, 2016 at 09:38 PM


    I have moved your concern to a new thread. We believe that we can assist our users better if there will be a separate thread for each question they have.

    Please click this link to go to that thread. 

    Thank you.