Email Notifications with SMTP are not being sent successfully

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    tpr
    Asked on October 13, 2016 at 09:46 AM
    My SMTP notification emails are still failing as of 8am today.  Please advise.
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    Chriistian
    Answered on October 13, 2016 at 12:00 PM

    I did a test submission on one of your forms (http://www.jotformpro.com/form/50745109261956) and based on our mail logs the email notification was not sent successfully.

     

    I will escalate the issue to our development team so they can further check the issue. Will inform you on this thread any updates to the issue.

     

    Regards.

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    tpr
    Answered on October 14, 2016 at 08:29 AM

    Any update on this?  We have lots of form traffic that is failing to reach its destination because of this glitch.  Let me know if I can provide any further information.

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    Jim_R
    Answered on October 14, 2016 at 09:38 AM

    Hello @tpr, sadly we don't have any updates yet. In case we do, we proactively update the threads immediately. My colleague already escalated this to our Developers and I'm seeing this thread is already assigned to one.

    Rest assured, we'll keep you apprised on this thread if/when there's an update.

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    carolgray
    Answered on October 14, 2016 at 11:19 AM

    Mine don't work either.

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    Boris
    Answered on October 14, 2016 at 12:10 PM

    We're sorry for the issues, carolgray. As you have responded on an elevated ticket to our developers, you will be automatically notified as well when there is any status update on the matter.

    Thank you.

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    tpr
    Answered on October 19, 2016 at 08:58 AM

    Approaching a week with no resolution.  Is there a number I can call or any way we can escalate this further?

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    Chriistian
    Answered on October 19, 2016 at 09:12 AM

    Hi tpr,

     

    Unfortunately, we do not have a phone support. I checked the ticket for this issue and the ticket is still open, which means our development team are still working on the issue. I will follow up this to our development team to get an update. We will inform you on this thread any updates to the issue. Sorry for the inconvenience.


    Regards.

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    servet
    Answered on December 05, 2016 at 02:45 AM

    Hi tpr,

    Can you check your smtp email address settings. I able to see your authentication settings and email server hostname not correct.

     

    If you check your settings we will re-check your email sending status.

     

    Regards.