What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications with SMTP are not being sent successfully

    Asked by tpr on October 13, 2016 at 09:46 AM
    My SMTP notification emails are still failing as of 8am today.  Please advise.
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    JotForm Support

    Answered by Chriistian on October 13, 2016 at 12:00 PM

    I did a test submission on one of your forms (http://www.jotformpro.com/form/50745109261956) and based on our mail logs the email notification was not sent successfully.

     

    I will escalate the issue to our development team so they can further check the issue. Will inform you on this thread any updates to the issue.

     

    Regards.

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    Answered by tpr on October 14, 2016 at 08:29 AM

    Any update on this?  We have lots of form traffic that is failing to reach its destination because of this glitch.  Let me know if I can provide any further information.

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    JotForm Support

    Answered by Jim_R on October 14, 2016 at 09:38 AM

    Hello @tpr, sadly we don't have any updates yet. In case we do, we proactively update the threads immediately. My colleague already escalated this to our Developers and I'm seeing this thread is already assigned to one.

    Rest assured, we'll keep you apprised on this thread if/when there's an update.

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    Answered by carolgray on October 14, 2016 at 11:19 AM

    Mine don't work either.

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    JotForm Support

    Answered by Boris on October 14, 2016 at 12:10 PM

    We're sorry for the issues, carolgray. As you have responded on an elevated ticket to our developers, you will be automatically notified as well when there is any status update on the matter.

    Thank you.

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    Answered by tpr on October 19, 2016 at 08:58 AM

    Approaching a week with no resolution.  Is there a number I can call or any way we can escalate this further?

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    JotForm Support

    Answered by Chriistian on October 19, 2016 at 09:12 AM

    Hi tpr,

     

    Unfortunately, we do not have a phone support. I checked the ticket for this issue and the ticket is still open, which means our development team are still working on the issue. I will follow up this to our development team to get an update. We will inform you on this thread any updates to the issue. Sorry for the inconvenience.


    Regards.