What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problem with Client's jotform submissions

    Asked by Jason Cosley  on October 13, 2016 at 09:52 AM


    This form is not working now all of the sudden.  My client sent me the following email:

    "Also, the food order is coming through a program called jotform. A company we worked with out of New Jersey put it in our website when they built it. It was originally set up to come to our office email dreffertz@healthydubuque.com, but now we are only getting some of the orders sent there and the rest are being sent to Ryan's email. This is a major issue because all of our weight loss patients order through this-its causing major frustration within our staff and it certainly is inefficient. The sooner we get this fixed the better. "


    JOTFORM SUPPORT - please check into this, thanks.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on October 13, 2016 at 12:06 PM

    This is a duplicate thread. My colleague is already assigned to this thread: https://www.jotform.com/answers/959558. Please wait for his reply. Thank you.