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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Entirely delete user account

    Asked by aschechtman on April 30, 2012 at 06:49 PM

    I've recently purchased the JotForm Application for installation on my own server and had it installed on my behalf. (Thank you)

    I'm trying to import the forms I previously created in my free JotForm account into the new account on my server.  I received my prior account's data in username.sql format as an email attachment but I get an error when trying to import it.  I believe the error is because I have a pre-existing account in the JotForm installation on my server that has the same username.  I was told having a user account with the same username would cause problems so I set this account status to "Deleted."  This didn't seem to help - still error when trying to import. 

    Can you tell me how to totally delete the account for that matching username within my new JotForm installation so I can again try to import the exported account (username.sql file).  I'm a MySQL/PHPMyAdmin newbie so please provide as much detail as possible.

    Thanks in advance.

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    Answered by aschechtman on April 30, 2012 at 07:04 PM

    Ok.  Figured out how to delete username account and was able to import username.sql file.

    Now I can login to username account in my new server install of JotForm.  It shows my two forms but when I try to edit them its blank.  WHen I try to look at submissions, it tells me I need to login to see it (even though I'm already logged in).  I actually don't need to see the submissions (they were all tests anyway) but I do need to see the forms to edit them.

    Any advice would be welcome.  THanks

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    JotForm Support

    Answered by Mike_T on April 30, 2012 at 07:10 PM

    Please clear cache and cookies in your browser and try again.

    If that does not help, please send the information about your problem to jotform@interlogy.com, then our Developers will be able to take a look into and help you.

    Please feel free to contact us if you need any further assistance.

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    JotForm Support

    Answered by idarktech on April 30, 2012 at 07:16 PM

    @aschechtman,

    I believe Jot App comes with clone feature, try cloning your form from here to your hosted JotForm App. I think this is a similar guide: http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    If this doesn't work for you, please contact our developers directly. See Mike_T's post above. Thanks!

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    Answered by aschechtman on April 30, 2012 at 07:53 PM

    Tried to clear cache and cookies.  Same problem.  I see the names of my forms listed at bottom left (under Welcome, Account settings, and Logout buttons) but I don't see them listed in the main part of the page up by the New Form, New Folder buttons.

    I tried the Clone function first.  It did not "see" forms from the JotForm site, only forms on my own install, so couldn't clone.  I could import from URL but that led to a result with a lot of problems - loss of formatting, etc.

    I will submit request to developers via email.  Thx.