Entirely delete user account

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    aschechtman
    Asked on April 30, 2012 at 06:49 PM

    I've recently purchased the JotForm Application for installation on my own server and had it installed on my behalf. (Thank you)

    I'm trying to import the forms I previously created in my free JotForm account into the new account on my server.  I received my prior account's data in username.sql format as an email attachment but I get an error when trying to import it.  I believe the error is because I have a pre-existing account in the JotForm installation on my server that has the same username.  I was told having a user account with the same username would cause problems so I set this account status to "Deleted."  This didn't seem to help - still error when trying to import. 

    Can you tell me how to totally delete the account for that matching username within my new JotForm installation so I can again try to import the exported account (username.sql file).  I'm a MySQL/PHPMyAdmin newbie so please provide as much detail as possible.

    Thanks in advance.

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    aschechtman
    Answered on April 30, 2012 at 07:04 PM

    Ok.  Figured out how to delete username account and was able to import username.sql file.

    Now I can login to username account in my new server install of JotForm.  It shows my two forms but when I try to edit them its blank.  WHen I try to look at submissions, it tells me I need to login to see it (even though I'm already logged in).  I actually don't need to see the submissions (they were all tests anyway) but I do need to see the forms to edit them.

    Any advice would be welcome.  THanks

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    Mike_T
    Answered on April 30, 2012 at 07:10 PM

    Please clear cache and cookies in your browser and try again.

    If that does not help, please send the information about your problem to jotform@interlogy.com, then our Developers will be able to take a look into and help you.

    Please feel free to contact us if you need any further assistance.

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    idarktech
    Answered on April 30, 2012 at 07:16 PM

    @aschechtman,

    I believe Jot App comes with clone feature, try cloning your form from here to your hosted JotForm App. I think this is a similar guide: http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    If this doesn't work for you, please contact our developers directly. See Mike_T's post above. Thanks!

  • Profile Image
    aschechtman
    Answered on April 30, 2012 at 07:53 PM

    Tried to clear cache and cookies.  Same problem.  I see the names of my forms listed at bottom left (under Welcome, Account settings, and Logout buttons) but I don't see them listed in the main part of the page up by the New Form, New Folder buttons.

    I tried the Clone function first.  It did not "see" forms from the JotForm site, only forms on my own install, so couldn't clone.  I could import from URL but that led to a result with a lot of problems - loss of formatting, etc.

    I will submit request to developers via email.  Thx.