What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PDF Fillable form issue

    Asked by woodlandsrugby on October 13, 2016 at 01:11 PM

    I sent the following email as a reply (as instructed in the email) to pdf@jotfom.com. My email was rejected by the mailer daemon. Can you help me resolve the pdf issue?


     Hi JFer, 

    So my PDF is not fillable on download and also, I posted a link in my email notification for PDF submission and when I click on it, the screen shows a NEXT button at the top. No form visible. 
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    JotForm Support

    Answered by liyam on October 13, 2016 at 03:02 PM


    It looks like your email address was in our bounce list and that it likewise is blocking emails from JotForm. I have removed the said email from the bounce list already. Please observe your email activity history by following the steps from this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Now regarding your concern about the PDF fillable form. I checked your form and there are no fields in it but just a few page breaks. Can you confirm that this is the form you're working on to create a fillable PDF form?


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    Answered by woodlandsrugby on October 20, 2016 at 06:19 PM

    Hi, I just sent in another question regarding this issue. when i dowload from the admin side, I see the form, but it's not fillable. 


    If this works and a user submits the form, will we have a copy of the pdf filled out by user? or is it just the fields in excel?

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    JotForm Support

    Answered by Chriistian on October 20, 2016 at 11:28 PM

    I understand that you have posted another thread regarding this issue. My colleague has already responded to that thread. To avoid any confusion, please see his response by following this link: https://www.jotform.com/answers/967112.

    If a user submits the form, you will be able to view their data as a table in your jotform submissions page. If you want, you can download them as Excel or PDF files by following this guide: How to Export Form Data to Excel. You can also check out our other guide here for more info: How to Download Form Submissions as Excel/CSV/PDF

    Please let us know if you need further assistance.