Session continue later method is not working on form

  • Profile Image
    graniteresearch
    Asked on October 13, 2016 at 01:17 PM

    In the save form and return, I can't get the second form to save the answers. What am I doing wrong? 

    I want to be able to have my colleagues to continually fill out a form for over a span of a couple of weeks. I have made form 1 https://form.jotform.com/62864503843157 and form 2 https://form.jotform.com/62206831927962 

    An email is sent to me for my individual link, but the information I have inserted is not there if I leave and come back.

    How do I make sure the information is saved?

     

  • Profile Image
    Mike
    Answered on October 13, 2016 at 03:05 PM

    Thank you for contacting us.

    There is a little issue with the session URLs on Thank You Page and Autoresponder email template.

    Please make sure that the URLs have the full format:

    https://form.jotform.com/62206831927962?session={email}

    Try to add the missing part (on both Thank You Page and Autoresponder) and then test the session saving again.

    If you need any further assistance, please let us know.