What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Session continue later method is not working on form

    Asked by graniteresearch on October 13, 2016 at 01:17 PM

    In the save form and return, I can't get the second form to save the answers. What am I doing wrong? 

    I want to be able to have my colleagues to continually fill out a form for over a span of a couple of weeks. I have made form 1 https://form.jotform.com/62864503843157 and form 2 https://form.jotform.com/62206831927962 

    An email is sent to me for my individual link, but the information I have inserted is not there if I leave and come back.

    How do I make sure the information is saved?

     

    continue later save session
  • Profile Image
    JotForm Support

    Answered by Mike on October 13, 2016 at 03:05 PM

    Thank you for contacting us.

    There is a little issue with the session URLs on Thank You Page and Autoresponder email template.

    Please make sure that the URLs have the full format:

    https://form.jotform.com/62206831927962?session={email}

    Try to add the missing part (on both Thank You Page and Autoresponder) and then test the session saving again.

    If you need any further assistance, please let us know.