Session continue later method is not working on form

  • graniteresearch
    Asked on October 13, 2016 at 1:17 PM

    In the save form and return, I can't get the second form to save the answers. What am I doing wrong? 

    I want to be able to have my colleagues to continually fill out a form for over a span of a couple of weeks. I have made form 1 https://form.jotform.com/62864503843157 and form 2 https://form.jotform.com/62206831927962 

    An email is sent to me for my individual link, but the information I have inserted is not there if I leave and come back.

    How do I make sure the information is saved?

     

  • Mike
    Replied on October 13, 2016 at 3:05 PM

    Thank you for contacting us.

    There is a little issue with the session URLs on Thank You Page and Autoresponder email template.

    Please make sure that the URLs have the full format:

    https://form.jotform.com/62206831927962?session={email}

    Session continue later method is not working on form Image 1 Screenshot 30

    Try to add the missing part (on both Thank You Page and Autoresponder) and then test the session saving again.

    Session continue later method is not working on form Image 2 Screenshot 41

    If you need any further assistance, please let us know.