What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is disabled

    Asked by sweetsheetsinc on October 13, 2016 at 01:22 PM

    My forms are disabled, did I do something incorrectly?

    Page URL:
    https://www.jotform.ca/form/62863053919261?preview=true

    form is disabled forms are disabled
  • Profile Image
    JotForm Support

    Answered by John_Benson on October 13, 2016 at 03:09 PM

    I checked your form and you were asking for username. Please avoid asking for login credentials such as username or password, it is against our term of use

    I've activated your account, but you might get suspended again. I suggest to remove or change the username field. 

    Hope that helps. 

  • Profile Image

    Answered by sweetsheetsinc on October 13, 2016 at 03:12 PM

    how can I have them set a username then? I'm trying to use jot form for the functionality over my default forms.

  • Profile Image
    JotForm Support

    Answered by John_Benson on October 13, 2016 at 04:45 PM

    You can keep the "Username" field on that form. However, it is possible that your account will get suspended again by our phishing tool if you created another form that has a username field on it. If that happens, you need to contact us again so that we can re-activate your account.

    Hope that helps. Thank you.