Form is disabled

  • sweetsheetsinc
    Asked on October 13, 2016 at 1:22 PM

    My forms are disabled, did I do something incorrectly?

  • John_Benson
    Replied on October 13, 2016 at 3:09 PM

    I checked your form and you were asking for username. Please avoid asking for login credentials such as username or password, it is against our term of use. 

    Form is disabled Image 1 Screenshot 20

    I've activated your account, but you might get suspended again. I suggest to remove or change the username field. 

    Hope that helps. 

  • sweetsheetsinc
    Replied on October 13, 2016 at 3:12 PM

    how can I have them set a username then? I'm trying to use jot form for the functionality over my default forms.

  • John_Benson
    Replied on October 13, 2016 at 4:45 PM

    You can keep the "Username" field on that form. However, it is possible that your account will get suspended again by our phishing tool if you created another form that has a username field on it. If that happens, you need to contact us again so that we can re-activate your account.

    Hope that helps. Thank you.