What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails are bouncing again

    Asked by Roxboro on October 13, 2016 at 01:31 PM

    emails to me and to those filling out form are bouncing ..

     

    They work for a few weeks and then go back again to this crap.

     

    I was using the form winter break camp 2016-2017  

     

    I did go in and remove the emails from the bounce list..but they keep going back in there!

    Emails bouncing bounce list bounce then
  • Profile Image
    JotForm Support

    Answered by Kiran on October 13, 2016 at 03:34 PM

    I have checked your email address in our bounce list and it is not listed there. However, I see that the last email notification for the above-said form has failed.

    After checking the email history log, it looks like the emails were failed when they are sent using the verified custom email address. Could you try changing the sender email address to JotForm's default email address and see if that works? 

    You may try setting up an SMTP account to use it as sender email address. Please refer to the guide below:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.