Emails are bouncing again

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    Roxboro
    Asked on October 13, 2016 at 01:31 PM

    emails to me and to those filling out form are bouncing ..

     

    They work for a few weeks and then go back again to this crap.

     

    I was using the form winter break camp 2016-2017  

     

    I did go in and remove the emails from the bounce list..but they keep going back in there!

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    Kiran
    Answered on October 13, 2016 at 03:34 PM

    I have checked your email address in our bounce list and it is not listed there. However, I see that the last email notification for the above-said form has failed.

    After checking the email history log, it looks like the emails were failed when they are sent using the verified custom email address. Could you try changing the sender email address to JotForm's default email address and see if that works? 

    You may try setting up an SMTP account to use it as sender email address. Please refer to the guide below:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.